Shipping policy
WE ARE ONLY SHIPPING WITHIN CANADA AT THIS TIME
*Please Note: Custom orders for items not listed on the website do not fall under the same shipping policy. Please ask for a quote.
At Fan Tan Home & Style we like to find little ways to reduce waste. When receiving orders from us, please note that at times we may use post-consumer materials and recycled boxes from shipments from our suppliers. That means that sometimes your box may have other branding or marks in Sharpie and/or a mix of re-purposed bubble wrap and paper to pack your goodies.
We offer a complimentary pick-up option for our customers at 523 Fisgard Street, Victoria, Canada. At check-out fill in your address, and then select the in-store pick-up option.
Your orders are sent to you through either UPS or Canada Post with tracking. Orders being sent to British Columbia, Alberta, Manitoba, Saskatchewan, Ontario & Quebec are charged a $20 flat rate fee. Orders sent to Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, North West Territories, Nunavut & the Yukon are charged a $25 flat rate fee. Solo sales of Physical Gift cards are sent through letter mail with no tracking.
Generally, your order will ship or be ready for pick up within 2-4 business days of being placed. You will receive an email notifying you that your order is being shipped, or is ready for pickup. Any questions please call the store at 250-382-4424 (ask for Janet or Ila) or email fantan_admin@shaw.ca
In situations where there will be a delay, you will be notified via email.